The Dark Secret of What’s Really Going On

You probably struggle to go over to your neighbors and tell them to quieten their barking dog, not because of the effort, but because you lack the assertive communication skills. Situations like these play out in your life everyday, which this article will help you solve to create better, open relationships.

In each conversation there are three conversations that remain hidden to most people. We tend to argue about facts, ignoring two other conversations.

If you were to address an employee about poor performance in the workplace, there’s other issues that surface like the employee questioning, “Am I good enough for the job?” The employee is also likely to have emotions, such as anger and shame, come up that if ignored, destroy any attempt to effectively communicate.

Difficult Conversations Checklist: The Three Conversations

Below is a “cliff-notes-like” checklist that summarizes the book’s model to help you deal with difficult people to manage conflict, listen, assert yourself, and improve your relationship communication.